Refund/Credit Transfer or Paid the Wrong Account If you filed an assessment appeal and have sold your property before you have received your appeal decision, please inform your lawyer. Refund of Assessment/Tax AppealsĪ credit balance resulting from a successful assessment/tax appeal will be refunded to the property owner. To monitor the status of your request access your property tax or utility account with the Property Tax Lookup and Utility Bill Lookup, or contact a customer service representative at 311 – Tax & Utility Inquiry phone line, outside City limits call 416-392-CITY (2489).

Counters at Metro Hall remain closed.ĭue to the ongoing response to COVID-19, we are experiencing delays in the processing of customer service refund requests. Property Tax, Utility and Parking Violation Inquiry & Payment Counters have reopened. Inquiry & Payment Counters and Drop Box Services You will receive a final property tax bill for your records. If your taxes are paid by a mortgage company, promptly forward your tax bill/statement to its office. Pre-Authorized Utility Bill Payment Program Mortgage Company (Property Tax bills Only) Use one of the other listed payment options to make payment. Payment for supplementary and/or omitted property tax bills cannot be withdrawn through PTP. If you enroll in the Pre-authorized Tax Payment (PTP) Program or the Pre-authorized Utility Payment (PUP) Program, your bank or financial institution will automatically withdraw your payments on the due date. Customers must contact their financial institution to place a stop payment on any cheque(s) they do not want to be cashed.

Cheques submitted for payment can not be retrieved or returned. Cheques are payable to the Treasurer, City of Toronto. Post-dated cheques are accepted for the due dates. If you have recently purchased, sold or moved from a property, review tips on managing your accounts. A Payment Re-Distribution Fee will apply on requests to re-distribute electronic payment(s) made to an incorrect account. Updating your Payment Informationīe sure to select the correct bill payee and confirm your account number matches your current bill. If you require assistance, please contact your bank or financial institution. Payee information is subject to change without notice. If your bank is not listed, please contact your financial institution for information. Sign in to your financial institution’s secure website and select either of the following as the payee:ĬIBC (Canadian Imperial Bank of Commerce).You will need your 20 digit account and client number from your utility bill.You will need your 21 digit assessment roll number from your tax bill or property tax account statement.To register and pay through online banking: You can pay your property tax bill or utility bill at banks or financial institutions through online banking, telephone banking, at an automatic teller or in-person. Using MyToronto Pay, property tax and utility bill payments can be made by electronic funds transfer with no convenience fee, or credit card and debit card with a convenience fee charged by industry.

MyToronto Pay is a new service from the City of Toronto in collaboration with our trusted partner PayIt.

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